All Crystorama Outlet sales are final with no returns or refunds. However, if the product is damaged by the shipping carrier while in-transit, please email us at within 14 days of receipt. Our returns department will review your in-transit damage claim, will then arrange for the item to be shipped back to us and we will ship out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

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